Frequently Asked Questions
Yes. All the machines we sell are installed by our expert technical team.
Yes. All our machines are guaranteed for 1 year for any damage other than user error.
Main spare parts are available in stock. Parts not in stock are quickly procured when needed, and in urgent cases, shipment is provided by air cargo.
Yes. During installation, detailed technical training is provided to operators and maintenance teams.
Although it varies depending on the type and scope of the machine, the installation time is completed on average between 2 and 5 working days.
You can contact us via our support line. We offer instant support for remotely resolved issues, and our technical team will intervene on-site if necessary.
Evet. Her makine ile birlikte bakım kılavuzu ve teknik dökümanlar eksiksiz olarak teslim edilmektedir. Talep üzerine video bakım içerikleri de paylaşılabilir.
We offer sales and service throughout Türkiye. We also provide installation and technical support services in select international markets.
Yes. All machines undergo extensive testing at the manufacturer's factory before shipping and are delivered in working order.
Yes. You can see the machines in action and learn about their technical details at our showroom in Istanbul or at the production facilities of the companies we represent.
We offer professional services in many areas such as technical service, spare parts supply, periodic maintenance and operator support in the after-sales process.
Yes. Periodic maintenance agreements can be made upon request and maintenance services are provided on a regular basis.
Yes. We can offer convenient payment plans and financing solutions tailored to our customers' needs.
Although it varies depending on the situation, second-hand purchase/sale and exchange options can be considered for some machines.
Yes. All the machines we represent have CE certificates that comply with European standards.
A specific installation file will be provided for each machine. This file details infrastructure preparations such as electrical, overhead lines, and groundwork.
Some of our machines can be delivered quickly from stock. For products not in stock, the average delivery time is 4–5 weeks.
